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And how can we improve these operations and perhaps even apply DevOps and Agile principles to them?
This post, the first in a series on how to best think about operations in the cloud, will explore that set of operations functions that is not typically assigned to DevOps teams.
We will also talk about how organizations not yet using DevOps can still benefit from streamlined operations when they migrate their applications as-is to the cloud.
For one thing, fast feedback is critical to DevOps. You want DevOps teams to have a streamlined, low lead-time, lean pipeline to production.
Devoting team capacity to this broader set of operational functions may slow down this pipeline. There are also efficiencies to be gained by sharing these practices across the work of all the DevOps teams. For example, it might not make sense for each team to have its own way of communicating about production incidents, and certain functions like user management and cost optimization require a view across all systems and IT capabilities.
You might recognize the voice of hard-won experience here. We had a large initiative going on with about 15 agile teams. When they released code into production, they found that they needed to set up a process for handling user problems and questions, production incidents, and monitoring alerts.
As the system became more complex, this burden became heavier.
When he saw what they were doing, he was stunned. We have a situation room at the NOC, escalation procedures, an incident response team, and a runbook for contacting the people who need to be informed or involved in diagnosing issues.
Why would you re-invent the wheel?
(An ISO Certified Company) A unit of Green Fellow IT Security Solutions Pvt Ltd. Mark Schwartz. Mark Schwartz is an Enterprise Strategist at Amazon Web Services and the author of The Art of Business Value and A Seat at the Table: IT Leadership in the Age of Agility. FireMon Firewall Security Blog. Keep up-to-date with the latest news on Firewall Management and Network Security by subscribing to the FireMon Blog.
Focused as I was on combining ops and dev into each team, the DevOps teams, feeling responsible for managing their system in production, had responded by cobbling together their own incident response processes.
They also authorized new users to use the system, tried to resolve network issues that affected their system, and lots more. That degree of ownership was admirable, and it was my fault for not clearly thinking through how the combined effort of the entire organization could be harnessed to provide the best results.
Part of what IT leadership needs to do then — ouch! This certainly involves cultural change, changes to governance and investment management processes, and in some cases organizational changes, but it also involves integrating the DevOps teams with the rest of the IT organization and its processes.
Some organizations stand up a central Platform and Tools team to provide a common infrastructure on which DevOps teams build and operate. Sometimes this team provides test suites and monitoring capabilities that serve as guardrails to ensure security and compliance.
There are usually teams that provision and support the devices that employees will use. There may be a Tier 1 and Tier 2 support help desk.Army Professional Reading and Creative Thinking. James Torrence. Background “Because they must be able to compensate for their own weaknesses, strategic leaders cannot afford to have staffs that blindly agree with everything they say.
Public-Sector Tech: Ongoing Issues and Opportunities As we attempt to connect our government technology dots over the past few years, there are many enduring themes and disruptive topics that keep. This paper provides a brief overview of the literature on critical thinking, and looks at the importance of developing these skills in students of homeland security programs so that they are able to adapt successfully in a rapidly changing environment.
The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States. It was created as a response to the September 11 attacks..
Chiefly concerned with air travel, the TSA employs screening officers in airports, armed Federal Air Marshals on planes, and mobile teams of dog.
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